okiebet Privacy Policy

This Privacy Policy ("Policy") describes how okiebet ("okiebet," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") of the okiebet online gaming platform, including the website located at okiebet.app and any related services, features, content, and applications (collectively, the "Platform"). This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable Philippine laws governing data protection and privacy.

By accessing or using the okiebet Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, you must not access or use the Platform.

1. Information We Collect

okiebet collects various types of information to provide, maintain, and improve our services, ensure compliance with legal and regulatory requirements, and protect the security and integrity of the Platform. The types of information we collect include:

1.1 Personal Information You Provide

When you register an account on okiebet, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, or other valid ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details, payment method information (e.g., GCash, PayMaya account details), transaction history, deposit and withdrawal records, and billing information.
• Account Credentials: Username, password, security questions and answers, and other authentication information.
• Verification Documents: Copies of government-issued IDs, proof of address (e.g., utility bills, bank statements), and proof of payment method ownership, as required for identity verification and anti-money laundering (AML) compliance.

1.2 Information Collected Automatically

When you access or use the okiebet Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (e.g., IP address, MAC address), and mobile network information.
• Usage Data: Pages visited, features used, time spent on the Platform, clickstream data, referring and exit pages, search queries, and other interactions with the Platform.
• Location Information: Approximate geographic location based on your IP address or device settings, to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to enhance user experience, analyze Platform performance, and deliver targeted content. For more information, see Section 6 (Cookies and Tracking Technologies).

1.3 Information from Third Parties

okiebet may receive information about you from third-party sources, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, fraud prevention services, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and improve our services.

2. How We Use Your Information

okiebet uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your okiebet account, authenticate your identity, and provide customer support.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate financial records.
• Compliance and Verification: To verify your identity, age, and eligibility to use the Platform, and to comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations under PAGCOR regulations and the Anti-Money Laundering Act (AMLA).
• Platform Improvement: To analyze usage patterns, monitor Platform performance, identify technical issues, and improve the functionality, security, and user experience of the Platform.
• Marketing and Communications: To send you promotional offers, bonuses, newsletters, and other marketing communications related to okiebet services, subject to your consent and communication preferences. You may opt out of marketing communications at any time.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, unauthorized access, security breaches, and other illegal or prohibited activities.
• Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests, including responding to court orders, subpoenas, and requests from law enforcement or regulatory authorities.
• Responsible Gaming: To monitor gaming activity, identify problem gambling behavior, and provide responsible gaming tools and resources to players who may need assistance.

3. How We Share Your Information

okiebet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including payment processors (e.g., GCash, PayMaya, banks), identity verification services, fraud detection services, customer support providers, data analytics providers, and IT infrastructure providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies (including PAGCOR), law enforcement agencies, and courts when required by law, legal process, or government request, or when we believe disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety and security of the Platform and its users.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction involving okiebet, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections described in this Policy.

3.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such disclosure.

4. Data Security

okiebet takes the security of your personal information seriously and implements industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect sensitive data transmitted between your device and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions, and all personnel are bound by confidentiality obligations.
• Secure Storage: Personal information is stored on secure servers located in data centers with robust physical and network security controls.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to promptly detect, respond to, and mitigate security breaches or data incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your information at your own risk, and okiebet cannot guarantee absolute security.

5. Data Retention

okiebet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate financial and business records. Retention periods vary depending on the type of information and the purpose for which it was collected.

Generally, we retain account information and transaction records for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act. After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6. Cookies and Tracking Technologies

okiebet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and session management cookies.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as pages visited and error messages, to help us improve Platform performance.
• Functionality Cookies: Remember your preferences and settings, such as language preferences and login details, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the Platform by collecting and reporting usage statistics.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features. By continuing to use the okiebet Platform without changing your cookie settings, you consent to our use of cookies as described in this Policy.

7. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by okiebet:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and disclosed.
• Right to Access: You have the right to request access to the personal information we hold about you, including a copy of such information.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information, subject to applicable legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 11 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

The okiebet Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records and close the associated account. If you believe that a minor has provided us with personal information, please contact us immediately at the details provided in Section 11.

9. International Data Transfers

okiebet primarily processes and stores personal information within the Republic of the Philippines. In certain circumstances, your personal information may be transferred to, stored, or processed in other countries where our service providers or business partners operate. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information in accordance with the Data Privacy Act of 2012 and other applicable laws.

10. Changes to This Privacy Policy

okiebet reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy to the Platform. We will notify you of material changes by posting a prominent notice on the Platform or by sending an email to the address associated with your account. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer. We are committed to addressing your concerns promptly and transparently.

You may reach our Data Protection Officer by email at: [email protected]

For general support inquiries, you may also contact our customer support team at: [email protected]